Air passenger rights.
Shari
European Union Regulation No. 261/2004 sets out the rights of air passengers in situations such as flight delays, cancellations, denied boarding and lost baggage. This regulation provides essential protection for passengers and applies in the following circumstances:
1. Flights within the European Union (EU):
• It applies regardless of whether the flight is operated by an EU or non-EU company.
2. Flights arriving in the EU from outside the Union:
• If the arrival is from outside the EU and the flight is operated by an EU company.
3. Flights departing from the EU to a country outside the Union:
• Applies regardless of airline origin.
4. In the absence of other compensation:
• If you have not already received compensation under the legislation of the non-EU country.
Here are the key rights and actions for passengers in various scenarios:
Flight cancellation:
• Compensation can only be claimed if the airline notifies you less than 14 days before the scheduled flight date.
• You have the right to choose between a refund of your ticket, re-routing or return to your place of departure, as well as the right to assistance at the airport.
Flight delay:
• In the event of a delay, you are entitled to assistance, reimbursement and a return flight, depending on the duration of the delay and the distance of the flight.
If your flight departs later than scheduled, you are entitled to assistance, reimbursement and a return flight (if the delay prevented you from reaching your connecting flight), depending on the duration of the delay and the distance of the flight.
The airline must provide you with snacks and refreshments, depending on the waiting time and 2 phone calls, emails or faxes.
These rights are proportional to the duration of the delay and the distance of the flight, as follows: a delay of at least 2 hours for flights of up to 1 500 km; a delay of at least 3 hours for intra-Community flights of more than 1 500 km and for all other flights between 1 500 and 3 000 km; a delay of at least 4 hours for all other flights.
You are also entitled to compensation if you arrived at your final destination with a delay of more than 3 hours, except in the event that the delay was caused by extraordinary circumstances.
The airline is obliged to prove the causes of the delay and make available to passengers, for example, extracts from flight logs or incident reports.
The right to compensation is calculated based on the distance of the route, as follows:
– you will be compensated with the amount of 250 euros - for a flight distance of up to 1,500 km;
– you will be compensated with the amount of 400 euros - for a flight distance over 1,500 km within the EU and all other flights between 1,500 and 3,500 km;
– you will be compensated with the amount of 600 euros – for a flight distance over 3,500 km.
Denied boarding (overbooking or operational reasons):
• Compensation may be requested, and its amount depends on the flight distance and travel class.
• If you are placed in a lower class, you can request a partial refund. Loss, damage or delay of baggage:
• The airline must repair the damage and provide compensation, which can reach approximately 1,300 euros. Extraordinary circumstances:
• Airlines are not obliged to provide compensation in the event of extraordinary circumstances, such as air traffic management decisions or adverse weather conditions. Complaints and legal actions:
• You can file a complaint with the airline and resort to dispute resolution entities or file a lawsuit.
• Consulting the European Consumer Centre in your region can provide further advice on air passenger rights.
It is important to know and exercise these rights when you feel they have been violated. Compliance and enforcement of these rights may vary by company and country, so we recommend that you access European Union Regulation No. 261/2004 establishes the rights of air passengers in situations such as delay, cancellation, denied boarding and loss of baggage. This regulation provides essential protection for passengers and applies in the following circumstances:
1. Flights within the European Union (EU):
• It applies regardless of whether the flight is operated by an EU or non-EU company.
2. Flights arriving in the EU from outside the Union:
• If the arrival is from outside the EU and the flight is operated by an EU company.
3. Flights departing from the EU to a country outside the Union:
• Applies regardless of airline origin.
4. In the absence of other compensation:
• If you have not already received compensation under the legislation of the non-EU country.
Here are the key rights and actions for passengers in various scenarios:
Flight cancellation:
• Compensation can only be claimed if the airline notifies you less than 14 days before the scheduled flight date.
• You have the right to choose between a refund of your ticket, re-routing or return to your place of departure, as well as the right to assistance at the airport.
Flight delay:
• In the event of a delay, you are entitled to assistance, reimbursement and a return flight, depending on the duration of the delay and the distance of the flight.
If your flight departs later than scheduled, you are entitled to assistance, reimbursement and a return flight (if the delay prevented you from reaching your connecting flight), depending on the duration of the delay and the distance of the flight.
The airline must provide you with snacks and refreshments, depending on the waiting time and 2 phone calls, emails or faxes.
These rights are proportional to the duration of the delay and the distance of the flight, as follows: a delay of at least 2 hours for flights of up to 1 500 km; a delay of at least 3 hours for intra-Community flights of more than 1 500 km and for all other flights between 1 500 and 3 000 km; a delay of at least 4 hours for all other flights.
You are also entitled to compensation if you arrived at your final destination with a delay of more than 3 hours, except in the event that the delay was caused by extraordinary circumstances.
The airline is obliged to prove the causes of the delay and make available to passengers, for example, extracts from flight logs or incident reports.
The right to compensation is calculated based on the distance of the route, as follows:
– you will be compensated with the amount of 250 euros - for a flight distance of up to 1,500 km;
– you will be compensated with the amount of 400 euros - for a flight distance over 1,500 km within the EU and all other flights between 1,500 and 3,500 km;
– you will be compensated with the amount of 600 euros – for a flight distance over 3,500 km.
Denied boarding (overbooking or operational reasons):
• Compensation may be requested, and its amount depends on the flight distance and travel class.
• If you are placed in a lower class, you can request a partial refund. Loss, damage or delay of baggage:
• The airline must repair the damage and provide compensation, which can reach approximately 1,300 euros. Extraordinary circumstances:
• Airlines are not obliged to provide compensation in the event of extraordinary circumstances, such as air traffic management decisions or adverse weather conditions. Complaints and legal actions:
• You can file a complaint with the airline and resort to dispute resolution entities or file a lawsuit.
• Consulting the European Consumer Centre in your region can provide further advice on air passenger rights.
It is important to know and exercise these rights when you feel they have been violated. Respect and enforcement of these rights may vary by company and country, so we recommend that you access https://www.troubleflight.com/en to find additional information and to consult for further assistance in the event of a dispute. to find additional information and to consult for further assistance in the event of a dispute.